Understanding our terms for digital course purchases
Organization: Shikshami Classes
A Unit of Shri Manglam Edtech Private Limited
At Shikshami Classes, we are committed to providing high-quality, affordable education to students across India. Our goal is to democratize education by offering premium content—including recorded video lectures, live classes, PDFs, and test series—at revolutionary price points (₹199 – ₹699).
Due to the specific nature of our products (digital goods), the consumption of the content happens immediately upon purchase. Unlike physical goods (like a book or a t-shirt), digital content cannot be "returned" once it has been accessed, downloaded, or viewed.
Therefore, this policy outlines the strict terms under which refunds, cancellations, and adjustments are handled. By purchasing any package on the Shikshami Classes platform (Website or Mobile App), you acknowledge and agree to the terms below.
⚠️ Important Notice
Shikshami Classes maintains a strict "No Refund" policy for all its digital course packages (Package 1, Package 2, and Package 3).
Once a purchase is confirmed, the system automatically grants "Lifetime Access" to the course content. The user gains instant ability to view proprietary videos, download PDF notes, and access question banks.
Digital data, once accessed or downloaded, cannot be recovered or returned. The value of the product is transferred the moment the dashboard is unlocked.
We operate on extremely low margins (starting at ₹199) to make education accessible. The administrative cost of processing manual refunds, gateway charges, and verification often exceeds the cost of the course itself.
While our standard policy is "No Refund," we prioritize honesty and fairness. Refunds are only issued in the following specific technical scenarios:
If a student attempts to pay for a course and, due to a server error or network glitch, the amount is deducted twice (or more) from their bank account for the same course package:
In rare cases, a payment may be successful, but the course is not unlocked in the dashboard due to a database timeout.
We understand that students may start with a basic package and later realize they need premium features. We encourage upgrades and will facilitate them without financial loss to the student.
A student purchases Package 1 (₹199) but later decides they want Package 3 (₹699) to access Live Classes.
💡 To request an upgrade, students must contact our support team.
Since our Class 10th Crash Courses are One-Time Payment models (not monthly recurring subscriptions), the concept of "Cancellation" applies differently:
A student cannot "cancel" a course once bought. The access remains valid for a lifetime.
For Package 3 (Live Classes), Shikshami Classes reserves the right to cancel a student's access to the Live Chat/Voice features if the student is found using abusive language, spamming, or harassing teachers/other students.
Effect: The student will still be able to watch recorded videos (Package 2 features), but their Live privileges will be revoked permanently.
Refund Status: No refund will be provided if access is restricted due to disciplinary violations.
⚠️ Important Warning
Filing a chargeback (telling your bank that the transaction was fraudulent) when you have legitimately purchased and accessed the course is considered a breach of trust and a violation of terms.
If you face a technical issue (Double Payment or Access Issue), please follow this procedure for the fastest resolution:
Send an email to contact@shikshami.in
Payment Issue - [Your Mobile Number]
Our support team typically responds within 24 hours.
Our support team is here to help with any concerns or technical issues you may have.